Dongfang Hulian

Support

Reach us through any of the channels below. We usually reply within 24 hours.

Email
support@example.com
Send
In-app support
Open the app and tap the headset icon in the top-right title bar

What to include when reporting an issue

With these, most issues can be diagnosed in one round trip. Without them it usually takes several.

  1. App version Shown at the bottom of the Profile tab
  2. Device model and OS version For example: iPhone 13 / iOS 18.5
  3. When it happened To the minute if possible — we use it to line up the logs
  4. What you observed "Cannot connect" and "connected but pages do not load" are two different problems with different fixes
  5. Connection log (optional) Exportable from the Network tab. Logs stay on your device; sharing them is entirely your choice

This page provides technical support and privacy information only. For account-related questions, please email us using the address above.

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