Dongfang Hulian

Privacy Policy

Effective date: 2026-10-13

This policy explains how REALIFY TECH SRL ("we", "us") handles your information when you use the Dongfang Hulian app and related services. Please read it in full.

1. What we collect — and what we do not

2. Connection logs stay on your device

Connection logs and diagnostic records inside the app are stored only on your device and are never uploaded automatically. We see their contents only if you choose to export and send them to us, and we delete anything you send once your issue is resolved.

Server access logs

For security and troubleshooting, when the app contacts our servers (signing in, fetching account and server information, etc.), the servers keep access logs containing the source IP address, time and result of the request. They are kept for up to 7 days and then deleted automatically. These logs contain nothing about the websites or content you access through the tunnel.

Exit IP lookup

When you view the connection status on the Network tab, the app sends one lookup request to our server through a dedicated address. The server uses only the source IP of that request to look up the country, city and network operator in a local database and returns the result to you immediately. It is not logged, not stored, and not sent to any third party. Geolocation data: IP Geolocation by DB-IP (db-ip.com).

3. We do not sell your data

We do not sell, rent, or trade your personal data to third parties for any purpose, and we do not use it for advertising or profiling. The app contains no advertising SDKs and no third-party analytics SDKs.

The one service provider we use

To provide in-app live support we use Crisp (Crisp IM SARL, France). When you open a support conversation, the following is transmitted to it so that our support staff can identify you: your email address, the app version, and the messages you send in the conversation. In the Android, Windows, macOS and Linux versions, your plan name, service expiry date, traffic usage and account balance are also included so that support can see your account status; the iOS version does not transmit these.

Crisp acts solely as our processor and may not use this information for any other purpose. Apart from this, we do not transmit your personal data to any other third party.

If you never open a support conversation, nothing is transmitted to it.

The only exception is a binding legal process. In that case we can provide only the information we actually hold — that is, the items listed in section 1. We cannot produce what was never recorded.

4. How long we keep data

5. Your rights

• Access and correction — Sign in and open the Profile tab to view your account information.
• Account deletion — You can delete your account directly from the Profile tab in the app — no need to contact support. Deletion permanently removes your account and its associated data and cannot be undone.
• Copy of your data — Email support@dongfanghulian.com to request the data we hold about your account.

6. Children

This service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have inadvertently done so, please contact us and we will delete it promptly.

7. Where data is stored

Account data is stored on servers under our control, which may be located in different countries. The commitments in this policy apply wherever data is stored.

8. Changes to this policy

If this policy changes materially, we will update the effective date at the top of this page and notify you in the app. Continuing to use the service means you accept the updated policy.

9. Contact us